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If you are stuck

Sale return number is not found

The credit is on another device, not synced, or it was a refund rather than account credit.

  1. Read the number again, or scan the QR on the sale return receipt.
  2. Sync this device. The message tells you to sync sale returns and try again.
  3. Confirm the return was issued as account credit, not refund. A refund has no balance left to apply.
  4. Confirm it was not cancelled.
POS message that the sale return number was not found
POS message that the sale return number was not found

Next: A sale is stuck in the queue.