This is not a sale return. Sale return is the customer. Purchase return is your supplier.
- Stay online. Issuing and settling a purchase return do not run offline. The list can show the last saved copy while you are offline, but you cannot finish a new one.
- Open the purchase order that was received, and start a Purchase Return against it.
- Enter the quantities going back. Stock falls. The amount you owe the vendor falls.
- Apply the value as vendor credit on a later bill, or take a cash refund.
- Print A4 or 80mm. Print labels if those units go back on a shelf.

Next: Loyalty.